If your order arrives damaged, leaked, incorrect, or not in proper condition, please contact us as soon as possible with your order number and clear photos of the product and packaging. Our team will review the issue and guide you through the next steps.

For hygiene and product safety reasons, skincare, beauty, and personal care products may not be eligible for return once opened, used, or unsealed. Refunds or replacements will be reviewed case by case depending on the condition of the item and the issue reported.