At MIÉA, we take care to ensure every product is packed and delivered with quality in mind. Due to the nature of skincare, beauty, and personal care products, we are unable to accept returns on items that have been opened, used, damaged, or removed from their original packaging.

Eligibility for Returns

Products may only be eligible for return review if they are unopened, unused, and returned with their original packaging fully intact and undamaged. Any returned item will be reviewed by our team before approval.

Store Credit

If a return is approved, customers will receive store credit instead of a cash or card refund. Store credit can be used toward future purchases at MIÉA, allowing you to choose another product or beauty essential from our collection.

Refund Policy

MIÉA does not offer cash or card refunds. In approved cases, the value of your order will be issued as store credit, valid for 6 months from the date of issue and redeemable on any future purchase.

Shipping Delays

Once your order has been dispatched, it is in the hands of our delivery partners. MIÉA is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control. We will always provide tracking information so you can monitor your shipment.

Contact Us

For any questions or concerns regarding your order, please contact our customer care team. We are here to help and will respond as promptly as possible.